LOROS Hospice

LOROS is an adult hospice for Leicester, Leicestershire and Rutland. They have 31 in-patient facilities with out-patient and clinics.

Questions answered by Tracey Allford, Operations Manager

Why did you join IHP?

We attended the IHP Launch Seminar in Birmingham which took place in April 2009. We heard from other health and social care providers what they had saved on their purchases and were convinced we too could benefit from membership to IHP.

What savings do you expect to make annually?

In the first year, we expect to make as much as circa £3,000.

What benefits has IHP generated for your organisation?

We have received an efficient and professional service from IHP staff. Having recently purchased stationery, Office Depot has been very helpful and efficient with our purchases.

Tell us about a recent project that IHP has helped you with.

We have recently purchased fixtures and furniture through IHP for our new extension to the ward area. On the purchase of new chairs and desks alone, we have made savings in the region of 30%.

What are the most useful elements of IHP's dedicated client service?

The IHP team keep my team up to date with changes or services through regular telephone calls and emails.

How will your patients benefit from the savings you make?

LOROS has just over £4 million to raise each year to keep services as they are, therefore any savings made will directly impact on monies spent on the care of our patients.

How has central billing helped to streamline your purchasing?

Central billing has saved us time and money by streamlining the payment process. We now only have to make just one payment each month, by direct debit.

What would you say to other healthcare providers that are considering becoming a member of IHP?

I would recommend other healthcare providers to join IHP as they are many savings even if they are not going to use all the suppliers. At LOROS we initially started with office supplies, then energy providers and more recently catering supplies and uniform. We have saved money already. It is anticipated that our uniform costs will amount to a saving of £1500 per annum.