Compliments and complaints

IHP aims to continuously improve as an organisation and is committed to involving and listening to its Members on all aspects of service delivery. To ensure every effort is made to meet our high standards, if you feel that you have recently received a positive or negative level of service from IHP we would like to know about it. This will allow IHP to recognise good service, address any issues and learn from them to improve future performance.

To request a copy of the complaints procedure please email

Our complaints timescales

We aim to resolve all issues quickly and efficiently. You should hear from us within 5 working days of logging an issue with us and we will keep you updated regularly on the progression. 

To submit a compliment, complaint or improvement suggestion, please complete the contact us form