Ambient and Chilled Food

3663 Foodservice

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Summary and benefits

Following a highly competitive tender the agreement has been awarded to the above suppliers. Our chosen suppliers have extensive knowledge and experience of the catering industry.

The Ambient and Chilled Food agreement offers a range of quality products you would expect from a national firm whilst reacting to local needs quickly and efficiently.

All appointed suppliers combine competitive prices whilst providing outstanding service levels.

Why use IHP for Chilled and Ambient Foods?

  • Agreed prices on a core list of Ambient and Chilled Foods, fixed between 6 to 12 months depending on the supplier

  • Up to 30 further discounted items per account

  • 12-36% off list price, unless net price is quoted

  • Dedicated IHP sales and customer service representatives available through all suppliers

  • Dedicated support from the IHP team

  • On-going contract management and supplier performance monitoring

Supplier performance monitoring covers the following areas:

  • Guarantee to deliver all goods and services covered under the framework agreement within the lead-times specified to member locations throughout the UK

  • Respond to all operational enquiries within four working hours

  • Invoice accuracy

  • Invoice timeliness

  • Management information reports detailing the KPIs for contract usage; invoicing; pricing; and product mix

KLORA focused

IHP’s suppliers are focused on offering bespoke product specifications and specific therapeutic diets to help care homes meet KLORA's sustenance and quality requirements. These include:

  • Product specifications, so care homes can prove that they are meeting the religious and cultural dietary requirements of residents

  • Special therapeutic diets available, to ensure that individuals are catered for