St Luke's Hospice Basildon & Thurrock

Is an eight bedded Hospice and Day Hospice offering specialist palliative care needs and support serving the communities of Basildon & Thurrock.

Why did you join IHP? 

To enjoy the savings IHP can deliver.

What savings do you expect to make annually?

Through a simple benchmarking exercise, IHP has advised us that we are set to save at least £15,000 on energy alone this year, and we also expect to make significant savings through IHP’s Office Stationery Agreement.

What benefits has IHP generated for your organisation?

The savings we will enjoy will allow us to focus funding directly towards our core areas of patient care for whom we provide specialist palliative care services to the communities of Basildon and Thurrock.

How has IHP helped your organisation maximise the savings available to you?

Developing a good relationship with IHP Account Manager Matt Hanley has helped us to identify and take advantage of the range of features and benefits that IHP’s framework agreements have to offer.

How has IHP delivered effective contract management on behalf of your organisation?

After we first decided to join IHP, to my knowledge we had little contact from the IHP team. IHP’s accounting process also seemed to bypass our key contact at the Hospice.

I am now happy to say that after a full and frank meeting with Matt Hanley both of these issues have been resolved. We have developed a good relationship with Matt and we are now more than satisfied with how our account /contract with IHP is being managed and developed. Matt has been instrumental in securing the energy and stationery savings we hope to enjoy.

Tell us about a recent project that IHP has helped you with.

IHP has recently helped St. Luke’s Hospice with stationery, energy and most recently our general waste disposal.

What are the most useful elements of IHP’s dedicated client service?

This is a relatively new relationship with Matt but it is good to speak to people you know who understand your business and want to assist you in anyway they can.

How has Central Billing helped to streamline your purchasing?

We are now three months in and I can say unequivocally, Central Billing has saved us a huge amount of admin time.

How will your residents/patients benefit from the savings you make?

The funding saved will allow us to benefit our patients, their carers, staff and volunteers in our core areas.

What would you say to other healthcare providers that are considering becoming a member of IHP?

IHP has a variety of agreements there to help you make substantial savings. My advice would be to actively establish a relationship with your account manager to see how your organisation may benefit.